Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Kaushalya Art Jewellery?
We use high-quality base metals such as brass and copper, finished with premium gold, silver, or rose gold plating. Our pieces often feature semi-precious stones, high-grade CZ crystals, and authentic-looking synthetic pearls.
How should I care for my imitation jewelry?
To maintain its shine, keep your jewelry away from water, perfumes, and hairsprays. Store each piece in a separate airtight pouch or the original box provided to prevent oxidation and scratches.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 7-day return policy for items that arrive damaged or are incorrect. Due to hygiene reasons, we cannot accept returns on earrings unless there is a manufacturing defect.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most domestic pincodes. You can check eligibility by entering your zip code on the product page or during the checkout process.
Can I customize a jewelry set?
Currently, we offer customization on select bridal collections. Please contact our customer support team via WhatsApp or email to discuss specific design modifications or color requirements.